The German car market is saturated and will even shrink in the next few years due to factors such as demographic change. The success of a brand is therefore increasingly determined by loyalty and conquest.
In order to effectively counteract churn and achieve conquests, it is essential to recognise trends and interrelationships as well as to segment the buyer structure according to age, purchase modality and gender. Dwindling loyalty is a particular challenge, leading to marketing and product level needing to become more targeted. The reality right now is every second person changes brands when buying a car. For the purpose of this press release Dataforce choose 3 brands to touch on – Dacia, Mercedes and Mazda.
The loyalty analysis
Firstly, it makes sense to define loyalty. For this purpose, Dataforce examines vehicle changes i.e. If a car buyer chooses the same brand again, they are loyal. If they switch to another brand, the clientele is deemed to have been conquered. Loyalty and conquests can be measured in absolute terms (how many customers were retained or won in total) and also relative to the previous (loyalty) or current (conquests) new registrations of the brand.
In relative terms of loyalty for the first quarter of 2023, Dacia is in first place with 81%, followed by Mercedes with 70% and Mazda with just under 65%. Measured in absolute terms, Mercedes is in first place with 9,340 loyal customers, while Dacia “only” has 2,327 loyal buyers.